How do I cancel a Builderscrack subscription?
Short answer
Builderscrack subscriptions auto-renew. To cancel, you typically need to contact them via the in-platform contact form before the renewal date stated in your terms. The standard subscription has a 6-month initial lock-in that auto-rolls to 12-month renewals. Many tradies report the cancellation process is harder than the signup. If you can't get through, escalate via the Disputes Tribunal or Consumer Protection NZ for misleading conduct under the Fair Trading Act.
Source: Fair Trading Act 1986. Updated May 2026.
Want to check the builder you're talking to? Check any NZ company, no signup.
Check a builderKey facts
- Auto-renews — usually 12-month renewals after initial 6-month term
- Cancellation usually requires written request via contact form
- Initial lock-in typically 6 months
- Renewal notice should be given in advance per consumer law
- If stuck: Disputes Tribunal or Consumer Protection complaint
The cancellation steps
Log into your Builderscrack account. Go to subscription settings / billing. Look for a cancel option — if there isn't one, use the contact / support form.
Send a written cancellation request. Date it, save a copy, screenshot the confirmation. The point is to have evidence that you asked before the auto-renewal date.
Continue using the platform until the term ends if you want to — cancellation usually means no renewal, not immediate termination.
If they won't let you cancel
Consumer Protection NZ has clear guidance on subscription auto-renewals — the consumer's right to clear renewal notice and an easy cancellation path. If you didn't get either, file a complaint at consumerprotection.govt.nz.
Disputes Tribunal: file a money claim for the unwanted renewal charge. Builderscrack will usually settle before hearing once the claim is filed.
Document everything — every email, screenshot, login attempt. The paper trail is the case.
The bigger question
Many NZ tradies are reassessing the per-lead and subscription platforms. Word-of-mouth, Google Business, and no-commission verified listings (like CheckMyBuilder Verified Tradie) are taking share. If you're cancelling Builderscrack, think about where the work is actually coming from before re-subscribing somewhere similar.
Knowing the rules is half the job. The other half is knowing who you're hiring. Check any NZ builder against the public record: company status, licensing and insolvency notices, from the official NZ sources.
Related questions
Sources: Fair Trading Act 1986; Consumer Protection NZ — consumerprotection.govt.nz; Builderscrack terms of service (public). General information for NZ homeowners, not legal advice. Building rules change and vary by council, so confirm critical details on the official source before acting. Last updated 2026-05.